Contact Us

SECURE CHANNEL

We don't outsource our problems to overseas call centers. We don't read from scripts. When you talk to us, you are talking to the Family.

If you have a problem, we fix it. If you have respect to give, we take it. If you have a complaint, say it to our face.

SEND WORD: vault@omertaeyewear.com

THE TIMELINE: We clear the board within 24 hours.

OPERATIONAL NOTE: We are real people, not machines. If you reach out after hours, an automated system will take your info to hold your spot in line. Don't worry—a human will always review it and handle the fix.

THE EXCEPTION: Sundays are for Family. That is God's day. We do not work on Sunday. Any messages sent then will be handled first thing Monday morning.

See everything. Say nothing.